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Inactive account and late or non registration of Postcard.

2016-10-31

Dear Members, 

on the 31 of October, 2016 we sent out a general email to all members, this was the first time ever using this type/style of emailing. The email was set to be delivered once and only once to each member, however an error occurred and the same email was sent repeatedly to about 70 members.

Our software personnel advised that the error occurred from the hosting side, nevertheless we are the ones responsible for sending the email and we take full responsibility for this. We sincerely apologize to all member who were affected by this unfortunate occurrence, please forgive us.

We are working to fix the error expeditiously, as stated before this is the first time we are using this particular type/style of emailing. 
We will not be using this format of emailing anymore. Once more we humbly apologize for any inconvenience caused.

 

 Administrator

 

General Mail to All Members:

Dear Members,


(1) It has come to our attention that some members are not registering their received Postcard(s) in a timely manner, we are kindly asking these members to please register the postcards that you have received in a timely manner.

(2) We are asking members who are sending Postcards and are due to receive Postcards but keeps there account Inactive for an extremely long amount of time thereby causing there Address not to be given out, whiles still continuing to send more postcards, to please consider setting your account back to Active again in order to receive some postcards if possible.

(3) Members who have signed up but never send or received a Postcard and don't make any meaningful contribution, will face a possibility of their accounts being deleted.

(4) Members when writing Admin for lost postcard ID please give us as much information as possible, when you write us just saying I got a postcard without ID what should I do, we still have to write to you to ask about those information in relations to the Postcard, we are kindly asking that you give us as much information as possible when writing us about such Postcards.

Once again we are kindly asking Members to register received postcard(s) in a timely manner and to set your account to active after a long duration of being inactive. Failing to do so we may take action against your account.


Thank you
PostcardUnited.com

Comments:

  • Slovene

    Sent: 120 Postcards
    Received: 97 Postcards

    I think there's something wrong here.
    I just do not get postcards...

    Posted by Slovene on 15 Nov, 2017
  • Hanaj

    my postcrads:
    Sent: 79 Postcards
    Received: 64 Postcards
    Where is the problem?

    Posted by Hanaj on 12 Dec, 2016
  • PoppyMerchant

    .

    Posted by PoppyMerchant on 07 Dec, 2016 Edited
  • Ageshka

    I too think that there is a bug in algorythm on your site. I sent 7 cards but received the ninth today. I don't think it's fair :)

    Admin Note: there's no bug in the system additionally some members don't get enough postcards back on time it's a problem, now receiving too much too fast is a problem, is everything going to be a problem? It's going to be too much at some stage.

    Posted by Ageshka on 30 Nov, 2016
  • Yuri2079

    got 2 expired cards bound to TAIWAN and it seems another one soon to be expired. lol

    Posted by Yuri2079 on 26 Nov, 2016
  • Yuri2079

    do you have any other "send address" for me? It seems it keeps on generating CHINA. LOL I dont have against CHINA or TAIWAN but please there are other countries to choose from. just sayin

    Posted by Yuri2079 on 26 Nov, 2016
  • Altadc

    Sent: 79 Postcards
    Received: 55 Postcards

    Is that even normal?????? Am I the only one who keeps on sending cards but receives nothing?????????

    Posted by Altadc on 14 Nov, 2016
  • Cathy83922@163.com

    When will it stop to send me the same email? I have received the emails many time.

    Posted by Cathy83922@163.com on 08 Nov, 2016
  • Fitcher

    I did write in support of of PU reminding people to register cards but I have received the e-mail three times in two days, plus all the there times. Surely in this day and age it is not too difficult to stop these nuisance e-mails, mine are also going into my junk mail where they belong. If I get more I will be closing my account.
    The other problem is why do I get no answers to questions? I have asked twice why there is no way we can print addresses but have been ignored. If we are to register cards can you also answer members' questions.

    Posted by Fitcher on 08 Nov, 2016
  • DeniseP

    Hi,

    I have received masses and masses of these messages and still receiving them today. I am more than upset. I am quite ill and this is not helping having to constantly get rid of the messages. I have emailed you about it and still you do nothing. I will never use this site again. I will take the trouble to register any cards on route as that is only fair to the sender but that is all. I have always registered cards I have received which is more than I can say about cards I have sent.

    Posted by DeniseP on 08 Nov, 2016
  • Singer

    This message still keeps coming. It's been a week already. :(

    Posted by Singer on 08 Nov, 2016
  • Ellennst

    I've got this mail 14 times in total. Hope the problem will be fixed soon!

    Posted by Ellennst on 07 Nov, 2016
  • Lytton

    I have received more than 20 times today. I think it's not a difficult issue in this network world. Contact the host admin, google admin, or disable the account. Just try any kind of possible solution because the situation is last more than one week.

    Posted by Lytton on 06 Nov, 2016
  • Katrientje

    come on guys! They have explained and apologized for it so what's the point of still attacking them! It makes sence to send the email to EVERY member of this site, ever thought of how much time it takes to sort out who is and who is not following the rules, one by one? That's why the general email isinvented... And that some people received the mail several times - yes, so did I-, so what?? nobody is perfect, right? just push the delete button...
    Give them a break.. And if you can't and you know better, then why not give them a hand managing this site.
    Enjoy, be happy, and send a SMILE!

    Posted by Katrientje on 06 Nov, 2016
  • Pickles4u2

    Still getting this email. Atleast 10+ times a day not impressed

    Posted by Pickles4u2 on 06 Nov, 2016
  • Yoko

    I have received this email many many many times!! I registered all the postcard which I received. Such an email is not necessary for me!!

    Posted by Yoko on 05 Nov, 2016
  • Steffi

    I am still getting these emails all the time. Please stop this!

    Posted by Steffi on 05 Nov, 2016
  • Nini9112

    I have received this too many times! Help me lift it!

    Posted by Nini9112 on 05 Nov, 2016
  • Loveretro

    Hi guys,



    What's going on ? So much complaining ? Expired cards ( big problem for me too ..24 :.((( ),
    inactive members, unwanted multiple e mails .... very frustrating .... hope it will be sorting out soon!(So please, please register your received cards , sending cards nowadays has become very expensive !)
    But don't let that all spoil our joy with this project ..
    I still love sending and receiving postcards .
    and I thank everybody who has send me a postcard . it's always nice to find one in my mailbox !!
    Wish you all a very nice weekend !

    Posted by Loveretro on 05 Nov, 2016 Edited
  • Caspers

    I have stopped sending so many postcards because i have 30 expired postcards i belong to another site i have belong to longer and only have 4 expired postcards and i can't belive that many get lost in the post

    Posted by Caspers on 05 Nov, 2016
  • Encus625

    I received the e-mail 30 times. And I think this is not the end...

    Posted by Encus625 on 05 Nov, 2016
  • TownieEH2

    Hope you get this email glitch sorted out soon. However, it is easy enough to delete the excess emails from my mailbox. 😀😀 Great postcard exchange site.

    Posted by TownieEH2 on 04 Nov, 2016
  • Lytton

    14 mail received( including 2 mails today). Fixed it already?

    Posted by Lytton on 04 Nov, 2016
  • Lola25252

    Hello! I like your site, and I registered all cards when I received them! I received this letter more than 20 times... Can you stop this?😊

    Posted by Lola25252 on 04 Nov, 2016
  • WilliamsFamily

    I've received 13 emails so far, each one saying the exact same thing...

    Posted by WilliamsFamily on 04 Nov, 2016
  • Goddessgaia0428

    YES! Why are we receiving the email so many times? Unfortunately the ones who do not follow the rules of sending and registering cards make it bad for the ones who really want to use this service for what it is intended for. I have received some wonderful cards and always register as soon as I receive them. I have so many expired cards that I stopped sending out cards. It's expensive to send over seas just to have people NOT register their cards. If you do not want to participate, close your account so the rest of us can still enjoy this service. Thank you PostCard United for your service. Please stop sending the email to those who are active. Spam the ones who are inactive, maybe they will reply. If not, if you are inactive for a certain amount of days/months your account should be automatically closed. Just my thoughts!

    Posted by Goddessgaia0428 on 03 Nov, 2016
  • Bookaholic

    I would really appreciate it if you could stop sending this message. I have received that email at least 10-12 times now and I'm really annoyed. I register every postcard I get. If it has not be registered, it is because I have not received it yet. I also have sent a lot more cards than I have received, which I don't think is normal. Whatever is happening, it is not only the "inactive" members creating it.

    Posted by Bookaholic on 03 Nov, 2016
  • Milanorge

    Can you please stop sending out these mails? The last 10 were enough and I am an active member. I am getting really annoyed by the number of mails I am getting every day now...

    Posted by Milanorge on 03 Nov, 2016
  • Suzanneh

    Please stop sending this e-mail, the first 2 times was enough

    Posted by Suzanneh on 03 Nov, 2016
  • Suzanneh

    Please stop sending this e-mail, the first 2 times was enough

    Posted by Suzanneh on 03 Nov, 2016
  • Akalle

    Because of this, I am now closing my account. And will not recommend PU to others.

    Posted by Akalle on 02 Nov, 2016
  • Akalle

    Pls stop sending out this email, you are spamming us.
    Yes I am inactive, but it's depends on that when I am asking for addresses I don't get any. And I register all cards I got as soon as I see them in my mailbox.

    Posted by Akalle on 02 Nov, 2016
  • Jillcox

    I have received this notice in an email now 6 times! This is ridiculous! I am not one of those people so why do I continue to get this email?

    Posted by Jillcox on 02 Nov, 2016
  • Staluol

    I send 9 cards and I received 6. This is normal? I don't think so!:(

    Posted by Staluol on 02 Nov, 2016
  • Veebeevb

    While I appreciate the email reminder as it's always frustrating when folks don't register their cards, I've received the email SIX times--my email provider is now marking it as Spam. As it is, I've had so many problems negotiating this site that this is kind of the last straw for me.

    Posted by Veebeevb on 01 Nov, 2016
  • Reimarra

    I received three letters with the text. This is normal?

    Posted by Reimarra on 01 Nov, 2016
  • Fitcher

    It does no harm for members to be reminded occasionally to register received cards if not on the day of receipt then as soon as is possible.
    When a member has taken the trouble to match a card to the likes of the recipient, write the card and pay the postage it is ill-mannered and thoughtless not to register the card.

    Posted by Fitcher on 01 Nov, 2016
  • Timzhou

    where to see my account is active or not?

    Posted by Timzhou on 01 Nov, 2016

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